PLEASE NOTE NEXT DISPATCH WILL BE FRI 24/05

RETURNS

This item has been washed and reproofed (if appropriate) and repaired to a high standard where necessary, by our in-house repair team but is sold as a used item. 
 
Refurbished products may also include ex-demo or sample products and as such may not exactly match production models but still perform as intended.   
 
All Refurbished products are inspected and assessed by our team of experts and are deemed suitable for continued performance use as per their original manufacture.  
 
Refurbished products are sold with a limited 6-month warranty which covers both manufacture and any repairs. If you have any questions regarding your warranty or your product, please get in touch. 
 
RETURNS:  
  • Please return any unwanted items within 14 days of receipt.  
  • Products must be returned as they were received  
  • Be sure to include order and contact details with your return plus a note of the desired action.  
  • Non-fault returns are at the cost of the customer  
  • In the case of a suspected warranty issue, please contact support@theomm.com before returning an item. 
  • Return postage for successful warranty claims will be credited to the value of £5.00. 
 
Product Care instructions can be found on our website: www.theomm.com/faq/product-care-instructions/ 
 
Our products are born from the Original Mountain Marathon, The UK’s biggest mountain race has shaped the UK outdoor community for more than 50 years. Since 1968 the UK’s greatest running legends, product creators & influencers have stood on the start line.  The OMM’s ethos of taking responsibility for your actions in our wild spaces continues to be passed down the generations.  
 
It is this heritage that has informed our product design and manufacture. We strive to create the lightest most innovative products that allow you, the user, to move quickly through the mountains in challenging conditions.  
 
To find out more about the OMM events visit our website: www.theomm.com/the-omm  
 
Contact us:  
support@theomm.com 
+44 (0)1524 287 287
 
OMM Centre
315 Health Club 
Mannin Way 
Lancaster 
LA1 3PE 

Extended Returns:

We offer an extended returns period over Christmas.

This runs from the start of the 2nd week in November to the end of the 1st week the following January.

Christmas Order Deadline:

We recommend placing your order at least 5 working days before Christmas Eve.

Our Warehouse and offices are closed from Christmas Eve.

Orders are despatched up until midday.

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